Stronger operations.
Exceptional hospitality.
Helping hotel owners and management teams address challenges, develop capable teams, and maintain continuity when it matters most.
Discuss your hotel’s needs ↗
Practical support.
Across your hotel.
Every property has different priorities. We work with ownership and management to understand the issues, focus on the work that matters, and support a clear plan of action.
Front office & service
Reservations, arrival and departure workflows, billing accuracy, service standards, and guest recovery.
Housekeeping & maintenance
Room readiness, cleanliness, inspections, preventive maintenance, and coordination between departments.
Quality & cost control
Service workflows, purchasing, inventory practices, waste reduction, and operating consistency.
Teams & accountability
Staffing, training, clear responsibilities, team coordination, and practical operating procedures.
Financial & revenue review
Budgets, expenses, forecasting, revenue strategy, and departmental performance analysis.
Business development
Prospecting, group business processes, account development, market positioning, and sales coordination.
Charles Saint Germain
Charles Saint Germain is President of Unique Alternatives, Inc., a hotel consulting and interim leadership firm. With 45 years of experience in hospitality, he brings a practical industry perspective to helping hotel owners and management teams strengthen operations, support their people, and improve the guest experience.
Through Unique Alternatives, Charles focuses on identifying operational challenges, establishing clear priorities, and supporting solutions tailored to each property’s needs. His approach emphasizes clear communication, dependable follow-through, and practical guidance that hotel teams can put into action.
A clear path forward.
Whether you need an operational review or temporary leadership during a vacancy, leave, or transition, we establish the scope, responsibilities, and reporting for your assignment.
Assess
Review operations, staffing, performance, and immediate needs.
Prioritize
Agree on practical actions, clear ownership, and realistic priorities.
Support
Work alongside leadership to strengthen procedures and maintain continuity.
Track & hand over
Review progress and document results, open issues, and next steps.
What does your
hotel need next?
Tell us about your property, priorities, and timing.
President, Unique Alternatives, Inc.yvesgermain@msn.com ↗202-763-4856Hotel Consulting & Interim Leadership
Innovative Consulting Solutions for Your Business Challenges
Our team provides comprehensive business consulting aimed at enhancing operational efficiency through data-driven analysis and tailored strategies. We collaborate closely with clients to identify core challenges and implement effective solutions that foster long-term success.
Our Expert Consulting Services
Strategic Planning
Develop customized roadmaps that align with your business objectives to drive focused growth and sustained competitive advantage.
We streamline operations and ignite growth through data-driven strategies tailored to your vision.
Operational Optimization
Facilitate smooth transitions through structured methodologies that maximize stakeholder engagement and minimize disruption.
Transform your office into a thriving, people-centric ecosystem that boosts productivity and employee satisfaction.
Change Management
Analyze and refine internal processes to increase efficiency, reduce costs, and improve overall organizational performance.
Turn vision into viable plans with expert architectural guidance and strategic oversight.
About Our Consulting Services
Services
Strategic Planning
Operational Optimization
Change Management
Locations
New York
Los Angeles
Copenhagen
Recognition
Innovative Solutions
Architectural Advancements
Multidisciplinary Collaboration
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Squarespace
Tock
Acuity Scheduling
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